What is Singapore Airlines' cancellation and refund policy?
  • January 1st 2025
  • Travel tips
  • Travomint

What is Singapore Airlines' cancellation and refund policy?

Singapore Airlines is renowned for the high-quality service it offers to its passengers. It is known as the world's best carrier and is ranked as a 5-star airline by Skytrax. Singapore Airlines connects with 76 international destinations in 32 countries on six continents. If you want to fly with them, you must know the rules and guidelines they have made regarding cancellations and refunds. This article will comprehensively discuss cancellation and refund policy, giving you a brief Idea. 

Guidelines of Singapore Airlines Cancellation Policy

As per the rules and guidelines made by Singapore Airlines regarding the cancellation policy, you can cancel the flight up to 3 hours before departure. Also:

  • Only the taxes will be refunded if you want to cancel a non-refundable fare.
  • After check-in, cancellation is not possible as the airline does not allow it, and cancellation can only be requested at the Singapore Airlines airport check-in counters. 
  • It is suggested that passengers postpone the flight instead of having it canceled. To postpone a flight, passengers can request a flight change, and Singapore Airlines allows a one-time waiver on the flight change fee.

What if Singapore Airlines cancels the flight?

In some cases, Singapore Airlines may cancel your flight, which can happen for any reason. In this situation, you will be notified by text or WhatsApp message about the cancellation. Singapore Airlines has made some guidelines and rules for offering its passengers these benefits.

  • Passengers are entitled to a complete refund and flight cancellation compensation if the flight is canceled within 3 hours or within 14 days of departure.
  • Regarding the cost of the change fee, passengers have the option to request a flight change.
  • The airlines will offer travel credits if the flight is canceled for a non-refundable fare.
  • Singapore Airlines will initiate a refund on the unused portion of the tickets. 

What is Singapore Airlines' refund policy?

Singapore Airlines passengers are eligible for a refund on non-restricted fares; let's examine them in depth.

  • On the unused portion of fares the refund will be applicable.
  • The refund amount will be applied to the credit/debit card you used to purchase the ticket.
  • To be eligible for a refund, you must cancel your ticket by the specified cutoff time on your booking. 
  • The refund will be credited to the person whose name will be on the ticket or the credit/debit card holder's name. 

How to cancel a Singapore Airlines flight ticket? 

The flight tickets can be canceled directly through the airline's official website if you have booked your flight online. However, passengers who need executive assistance can get on the line with the executives and request them to cancel the flight ticket. 

How does Singapore Airlines 24 hours cancellation policy work?

  • If you are from the USA and you've bought a ticket for or from the USA, you can cancel it within 24 hours of booking, and you do not have to pay a fee. 
  • The flight cancellation requests must be made at least a week before departure.
  • Passengers must claim the refund amount within 30 days after the validity of the ticket expires.