- 09 Apr, 2025
There are many airlines in the world, which can confuse passengers about which airline to choose. But the real question is which airline is best to fly with. Well, there is no specific answer to this question, as one airline can be best for one but not for another. So, one of the efficient ways to decide which flight is better is to compare different facilities and services offered by various airlines and choose the one that suits most of your needs. This article provides you with a comparison of the USA's two airlines, Delta and United Airlines, which are among the best and oldest airlines.
Baggage Allowance Rules and Policies
- Delta Airlines—Delta Airlines doesn't differentiate between its passengers and all have the same baggage allowance irrespective of their fare class and loyalty status. The checked baggage size should be limited to 62 inches or 158 cm. The cost for the first checked-in baggage under 50 lbs is 35 USD, whereas for the second checked-in baggage under 50 lbs, it is 45 USD.
- United Airlines- United Airlines has different baggage allowances based on the cabin class of the passengers and their MileagePlus status. For United Economy, Premium, and Economy classes, the checked-in baggage allowance per bag is 50 pounds, whereas for United Business, United First, United Polaris, and Business class, it is 70 pounds. However, for Premier Silver, Premier Gold, Premier, Platinum, and Premier 1K, the maximum weight per bag is 70 pounds, whereas, for Star Alliance Gold in Business, it is 70 pounds, and for Star Alliance Gold in Economy, it is 50 pounds.
Flights Scheduled and Destinations Covered
- Delta Airlines—Delta Airlines, along with its partner airlines, operates up to 4,000 daily departures spanning six continents. It flies to more than 1,000 destinations across 60 countries, with major regional hubs in London, Seattle, Portland, Burlington, Fargo, New York, Medford, Pittsburgh, and Chicago.
- United Airlines—United Airlines operates more than 4,500 daily flights across five continents. It flies to over 210 destinations in the USA, with major hub cities such as Chicago, Houston, San Francisco, New York, Denver, and Washington D.C. and more than 120 destinations abroad.
Inflight Experience and Amenities
- Delta Airlines- Passengers often praise the comfortable and increased seat selection options and inflight entertainment experiences in Delta Airrlines, especially in its premium cabins. Inflight entertainment options in premium class include complimentary earbuds and the latest movies, TV shows, podcasts, and Spotify playlists.
- U United Airlines- Though United Airlines has made significant upgrades in its inflight entertainment options. However, the experience can vary greatly based on the aircraft. Major inflight entertainment options include a seatback entertainment system, the latest movies and TV shows, and games on your personal device.
Quality of Services Offered
- Delta Airlines- Generally, passengers rate Delta Airlines' customer service and overall experience as good, thus making it rank better in surveys regarding customer satisfaction.
- United Airlines—Although United Airlines has made some commendable improvements in customer service quality over the past few years, it receives mixed reviews from passengers, and the airline's service satisfaction varies based on each customer's own experience.
Frequent Flyer Programs
- Delta Airlines- The loyalty program of Delta Airlines, i.e. SkyMiles, offers flexibility in redeeming miles with no blackout dates as such, making it a good reward program for its users.
- United Airlines- The loyalty program of United Airlines, i.e. MileagePlus, is also a well-planned and good program, but for some people, the redemption process is a bit complicated as compared to the Delta SkyMiles process.
On-Time Performace
- Delta Airlines—Delta Airlines is recognised by its users for its better on-time flight performance compared to other airlines.
- United Airlines- United Airlines has enhanced its on-time performance and punctuality in past years.
Conclusion
From the above customer review and offered services analysis, it can be concluded that if you prefer more customer services and an on-time flight schedule, Delta Airlines is better for you. And if your focus is more on the services and profits of frequent flyer programs, then United Airlines can be a more suitable choice. So, the whole decision is based on your preference and taste. However, don't forget to consider the destinations primarily served by each of the airlines before making any concrete decision.
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