How does Lufthansa handle flight cancellations?

Lufthansa always does its best to get its travelers to a reliable, timely destination. Still, air traffic disruption may sometimes lead to flight cancellation, change in the departure gate, or even a delayed flight. If any cases happen, the Airline intends to inform its travelers about scheduled flight disruptions and changes via email or text. Therefore, Lufthansa allows you to rebook the flight via the app/ website if required, but the traveler may be required to keep the booking details handy. For those who have booked flight tickets through any travel agent, you should contact the tour operator if the flight has been canceled or delayed. Here, you will find the rights of the travelers when the Airline cancels the flight.

• Lufthansa Airline is entitled to compensation, including meals and refreshments, hotel accommodation, and transportation costs for four or three hours of more than 3,500 km—1500 km. 
• If the scheduled Lufthansa Flight is delayed for more than five hours, then the Airline is entitled to provide a complete refund of the canceled flight ticket within seven business days. Otherwise, it's the Airline's responsibility to rebook them for the next available flight, or if the rescheduled flight is within 24 hours, you will get the complimentary accommodation.
• Passengers are eligible for compensation if their booked flight is delayed for more than three hours, and the delay could not have been avoided by taking all necessary measures, such as bad weather conditions, strikes, security risks, political instability, etc.
• According to the Lufthansa Airline Cancellation Policy, travelers are not liable for compensation if they were informed of the flight cancellation at least 14 days before departure or received the cancellation notification at least 14 to 7 days before the flight departure time.
• Travelers are also not entitled to compensation if they receive the cancellation information seven days before the departure time, their flights depart an hour before the departure time, and they arrive at the Airport at least an hour before the departure time. 

How often does Lufthansa cancel flights?

According to recent reports, Lufthansa has canceled approximately 219 domestic and international flights. Passengers are compensated if the scheduled flight is canceled, and the Airline shares the flight cancellation notification after 14 days; however, the compensation is based on several factors, such as the time of request, prior notification, fare types, and delay hours. 

What is the procedure if the flight is Cancelled?

If Lufthansa itself cancels the existing reservations, the passengers are entitled to a complete refund of the ticket value. The Airline will rebook you for the next flight based on availability. Thus, to get compensation or a refund for the canceled ticket, travelers should dial the Lufthansa Airline customer service phone number 1800-645-3880 and wait for the response. Kindly choose the specific language and press the number key to connect the executive. Once the call is connected, you can ask the agent to file a refund request for the canceled flight ticket.

How much compensation does Lufthansa provide?

Lufthansa's compensation is typically based on the cancellation time or delayed flight hours and travel distance. We have gathered information about the Lufthansa Flight Cancellation Compensation amount based on the total distance.

• If the Airline cancels your flight tickets due to overbooking, Lufthansa is liable to provide compensation of Euro 2500 for the distance of 1500km.
• When the Airline cancels flight tickets between 1500km and 3500km, Lufthansa compensates between Euro 400 and Euro 600.
• If the Lufthansa Airline flight is not delayed for more than four hours after the scheduled arrival of flight time for a distance up to 3500km, the compensation will only be 50%, which should be either Euro 125, Euro 200, and Euro 300.